IMAAD PERFUMES (who we refer to as “we”, “us” and “our” below), take your privacy very seriously. This Privacy Statement explains what personal information we collect, how and when it is collected, what we use it for now and how we will use it in the FUTURE and details of the circumstances in which we may disclose it to third parties. If you have any questions about how your information is being collected or used which are not answered by this Privacy Statement and/or any complaints, please contact us on firstname.lastname@example.org
By visiting and using www.imaadperfumes.com (the “Website”) or any other application or website (“Application”) for the purchase or sampling of products from IMAAD PERFUMES (as applicable) you acknowledge that you have read, understood, and are consenting to the practices concerning use and disclosure of your personal information described in this Privacy Statement and our Terms and Conditions. Please obtain your parent’s or guardian’s consent before providing us with any personal information if you are visiting and using the Site; Anywhere else in the world and you are under the age of 18.
WHAT INFORMATION DO WE COLLECT AND HOW WILL WE USE IT?
When you REGISTER for an account with us, or place an order with us or send us an inquiry, we will collect certain personal information from you, for example, your name, postal address, phone numbers, e-mail addresses etc. We may also obtain information about you as a result of authentication or identity checks. We use this information to identify you as a customer, to process your order, to deliver products, newsletters, offers or discounts, to process payments, to update our records, to enable your use of interactive features of our service, and to generally manage your account with us. You have also agreed to use any information provided by you via post, e-mail, mobile messaging, alerts, telephone communications and/or through any other electronic means including social networking platforms about our products, events, promotions, and services. We may also use this information to tailor how our website appears to you and to tailor the contents of our communications with you, to make the website and those communications more relevant to you.
We may also at times ask you for other information, for example, product and category preferences, age, and any special dates (such as birthday and anniversary) which will be used to enhance our service to you. Providing us with this sort of information is entirely voluntary, however, we may not be able to process your order if you do not provide us with all of the requested information.
We may also use your personal information for our internal MARKETING and demographic studies, together with non-personal data to analyze, profile and monitor customer patterns so we may consistently improve our products and services and understand what may be of interest to you and other customers.
RETENTION AND DELETION OF PAYMENT INFORMATION
We shall only keep your payment information provided as long as you remain an active customer. If you wish to request the deletion of your payment details or wish to change your preferences at any time please contact us at email@example.com
WHAT YOU CAN EXPECT FROM IMAAD PERFUMES
We will at all times seek to comply with the requirements of the Act to ensure that the personal information you give us is kept appropriately secure and processed fairly and lawfully.
OTHER PEOPLE WHO MIGHT USE YOUR INFORMATION
“All credit/debit cards and other payment modes details and personally identifiable information will NOT be sold, shared, rented, or leased to any third parties”.
You also acknowledge and agree that in certain circumstances we may disclose personal information relating to you to third parties, for example, to conform to any requirements of the law, to comply with any legal process, to obtain legal advice, for CREDIT RISK reduction, to prevent and detect fraud and/or to protect and defend the rights and property of IMAAD PERFUMES. At all times when we disclose your information for CREDIT RISK reduction and fraud prevention, we will take all steps reasonably necessary to ensure that it remains secure.
UPDATING AND REVIEWING YOUR DETAILS
You can amend or update your information by logging into My Account on the Website and amend your details as appropriate. From your account dashboard you can view your recent orders, manage your shipping and billing addresses, and edit your password and account details.
CHANGES TO THIS PRIVACY STATEMENT
We may update this Privacy Statement from time to time. The amended Privacy Statement will be posted on the Website. Please check this page regularly for changes to this Privacy Statement. If you continue to use the Website or if you submit information to us following such changes, you will be deemed to have read and agreed to them.
The Website and/or Applications may from time to time contain links to other websites not controlled by us. We do not accept responsibility or LIABILITY and we indemnify ourselves for the privacy practices, data collected, or the content present on such 3rd party websites. The operators of these linked websites are not under a duty to abide by this Privacy Statement. If there are terms and conditions, other privacy statements or policies appearing on those websites, you should also review them carefully as your use of those sites may be subject to them.
Personal information provided to IMAAD PERFUMES via the Website or via any Applications and online/debit/credit cards or any other payment modes transactions is transmitted through a secure server using Secure Socket Layering (SSL), encryption technology. When the letters “HTTP” in the URL change to “https,” the “s” indicates you are in a secure area EMPLOYING SSL; also, your browser may give you a pop-up message that you are about to enter a secure area or display a padlock image.
The Website and the Applications use this encryption technology to protect your information during data transport. SSL encrypts ordering information such as your name, address, and credit card number. Our customer service centre and physical stores also operate over a private, secure network. Please note that the email though is not encrypted and is not considered to be a secure means of transmitting any payment-related information. Lastly, although we do our best to protect your data we cannot guarantee the security of your data submitted to us and any transmission is at your own risk on the internet as the transmission of information via the Internet is unfortunately not 100% secure. We do however use strict procedures and security features to try and prevent any unauthorized access wherever possible.
GENERAL RETURNS/REFUNDS/CANCELLATION POLICY
Legal Disclaimer: No cash refund will be entertained on Imaad Perfumes website.
Any accepted returns/refunds/cancellations will result in a full refund of equal monetary value into your IMAAD WEBSITE wallet after fraud or damage or depreciation assessment conducted by the IMAAD customer care team. Please contact the customer care department to raise a ticket for further returns/refunds/cancellations resolution.
With the receipt of the returned product, we will examine it and notify you via email or SMS within a reasonable period, whether you are entitled to a refund or a replacement. If you are entitled to a replacement or refund, we will refund the purchase price, by transferring the value into your IMAAD website wallet so that you can place another order on our website once we process your wallet credit. The cost/value of the items purchased on the website will be refunded into your IMAAD WEBSITE wallet only if you’ve received them in a condition that is physically damaged, has missing parts or accessories, defective or that is returnable if it is different from its description on the product detail page on IMAAD WEBSITE.
BEAUTY PRODUCT IS NON-REFUNDABLE.
While we work to ensure that product information is correct, on occasion certain raw material manufacturers may alter their ingredient lists. Actual product packaging and materials may contain more and/or different information than that is shown on our website. We recommend that you do not solely rely on the information presented and that you always read labels, warnings, and directions before using or consuming a product. For additional information about a product, please contact our customer care team.
Order cancellation will be processed only if:
- You cancel your order within 24 hours period from the time your order is placed on our website. Post 24 hours we will initiate the packaging and shipping procedures for all online orders and hence we will not be able to accept any order cancellation requests.
- Post 24 hours period the returns will be processed only if
- If the product delivered is different from what has been ordered you will receive a wallet refund in your IMAAD WEBSITE wallet to place another order
- If an inaccurate product is received, you will receive a wallet refund in your IMAAD WEBSITE wallet to place another order
We do not process returns or exchanges unless the item you purchased is defective. If you receive a defective item, please write to us at firstname.lastname@example.org or call us on our customer care number to initiate IMAAD WEBSITE wallet refunds
We do not process cash refunds or cancellations even if the item you purchased is defective. If you receive a defective item, please write to us at email@example.com for a wallet refund post which you can place another order
We will examine your written or verbal refund request and notify you via email or SMS within a reasonable period, whether if you’re entitled to a refund or a cancellation as a result of the defect. If you are entitled to a refund, we will refund the purchase price into your IMAAD WEBSITE wallet.
You can cancel the order anytime within 24 hours by contacting the customer care team and once you request for cancellation of your order, it will take 1-2 business days for the cancellation to reflect in our systems. The same will be notified to you by verbally or via SMS or email post which we will refund the entire amount into your IMAAD WEBSITE wallet for you to proceed with your next purchase.
Note: If you’ve received a non-returnable product in a damaged/defective condition, you can contact us as soon as you receive the delivery of our product.
GENERAL REFUND POLICY
If you’ve received our products in a condition that is physically damaged, has missing parts or accessories, the refund will be credited to your IMAAD WEBSITE wallet which is registered with us. If you’re asking for a refund for guest checkout, you will need to register with us and then ask for a refund with your invoice number and send a scanned copy of your invoice to firstname.lastname@example.org for us to further process your refund request
GENERAL REPLACEMENT POLICY
Free replacements can be requested if the following conditions:
- Items received are physically damaged.
- If the item received has missing products.
- Items received are different from their description on the product detail page.
We do not accept replacement unless the item you purchased is defective. If you receive a defective item, please write to us at email@example.com
We will examine it and notify you via email or SMS within a reasonable period, whether you are entitled to a replacement as a result of the defect. If you are entitled to a refund, we will refund the purchase price, by crediting equal value into your IMAAD WEBSITE wallet.
GENERAL IMAAD WEBSITE WALLET POLICY
With IMAAD PERFUMES, you hold an account of the transaction in which you will also have an IMAAD WEBSITE wallet functionality where you can add money and use it for buying a product with us online. This wallet is secured and no third party involvement will be entertained.
- The wallet contains all your transaction availability of virtual money with us.
- Any discounts, offers, refunds, cancellation and returns money will be added into this wallet.
- The wallet cash holds a secure authorization with your account and password.
- No tampering and fraud will be allowed using this wallet.
Note: This wallet is only to be used on IMAAD PERFUMES website for the purchase of IMAAD ONLINE PRODUCTS.
GOVERNING LAW AND DISPUTE RESOLUTION
This Agreement/Policy/Policies shall be governed by and construed in accordance with the UAE laws. The competent courts in Dubai shall have exclusive jurisdiction in all matters or disputes arising out of this Agreement/Policy/Policies only if deemed fit & accepted by Imaad Perfumes.
“Applicable Law” shall mean all applicable UAE laws, statutes, ordinances, rules, regulations, guidelines, policies and other pronouncements including amendments thereof having the force of law by Central, State, municipality, court, tribunal, Governmental Authority, ministry, department, commission or any judicial forum.